About
Highly organized and results-driven Administrative Assistant with over 7 years of experience in front desk operations and customer service. Proficient in managing high-volume communications, coordinating complex schedules, and maintaining efficient administrative systems. Proven ability to enhance operational efficiency and deliver exceptional service, ensuring smooth office environments and accurate financial transactions.
Work
IT Upskill (Computer Training Centre)
|Receptionist/Administrator
Lotus River, Western Cape, South Africa
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Summary
Managed comprehensive front desk operations and administrative support for a computer training center, ensuring seamless daily activities and a professional environment.
Highlights
Streamlined front desk operations, effectively managing high-volume inquiries and visitor flow to maintain a positive and efficient training center environment.
Coordinated complex scheduling for appointments and managed office staff calendars, significantly improving organizational efficiency and reducing scheduling conflicts.
Enhanced document accessibility and compliance by developing and maintaining organized digital and physical filing systems, enabling rapid retrieval of critical information.
Managed all incoming and outgoing correspondence, including mail and email communications, ensuring timely and accurate information dissemination.
Executed financial administrative tasks, including preparing monthly statements for debtors and accurately receipting cash payments, ensuring precise record-keeping.
Shado (shoes and bags)
|Cashier / Sales Assistant
Lotus River, Western Cape, South Africa
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Summary
Managed cash register operations and facilitated sales transactions, providing direct support to customers and bulk buyers.
Highlights
Managed cash register operations and processed diverse sales transactions, maintaining high levels of accuracy and reconciliation for daily sales.
Facilitated high-volume sales by efficiently preparing and processing orders for bulk buyers, contributing to increased customer satisfaction and sales targets.
Provided exceptional customer service, resolving inquiries and ensuring a positive shopping experience for all clients.
Woolworths
|Cashier
Lotus River, Western Cape, South Africa
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Summary
Processed high-volume cash and card transactions in a fast-paced retail setting, ensuring accuracy and efficient customer checkout.
Highlights
Processed an average of 100+ cash and card transactions daily with 100% accuracy, maintaining efficient checkout lines during peak hours.
Provided friendly and efficient service to a diverse customer base, enhancing the overall shopping experience.
Managed daily cash reconciliations, ensuring precise financial reporting and minimizing discrepancies.
Education
IT Business Campus
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Course
Office Administration
Access Computer Training Centre
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Course
Computer Literacy
High School
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Grade 12
General Studies
Languages
English
Skills
Communication
Excellent Communication Skills, Verbal Communication, Written Communication, Telephone Etiquette.
Customer Service
Customer Service Skills, Client Relations, Issue Resolution, Customer Support.
Office Administration
Administrative Skills, Office Management, Front Desk Operations, Office Coordination.
Scheduling & Calendar Management
Scheduling Skills, Appointment Setting, Calendar Management.
Microsoft Office Suite
Microsoft Office, MS Word, MS Excel, MS Outlook.
Document Management
Filing, Scanning, Record Keeping, Document Organization, Information Retrieval.
Time Management
Time Management, Prioritization, Multitasking, Organizational Skills.
Financial Administration
Accounts Receivable, Cash Handling, Payment Processing, Statement Preparation, Receipting.
Phone Systems
Multi-line Phone Systems, Call Management.